Changes to your order:
If you wish to change your order, please contact us. We'll always do our best to make last-minute changes for you, but we can only guarantee changes requested at least 48 hours before dispatch.
Cancelling your order:
Orders can normally be cancelled up to 1 week before the intended delivery date. You can request a cancellation via e-mail or by telephoning. Please note that once orders have been 'assigned to production', orders cannot be cancelled.
For full information related to our delivery-related policies, please see our shipping information tab.
For full information related to returns, please see our returns information tab.
Flower availability and substitution:
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact us.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.
At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.
As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
We also reserve the right to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
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